comfortoneshoes.questionpro.comComfort One 2/16/10 | QuestionPro Survey

This free survey is powered by QUESTIONPRO.COM Create a Survey 100% Exit Survey » You have a chance to win a Comfort One Shoes gift card worth $500. Contact Information First Name : Last Name : Address 1 : Address 2 : City : State : Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming District of Columbia Zip : Phone : Email Address : Comfort One Shoe Club #: What is the name and description of the associate who assisted you? What is the location where you shopped? What is your overall impression of the store’s cleanliness? 5 (Exceptional) 4 (Above expectations) 3 (Met expectations) 2 (Below expectations) 1 (Very disppointed) Was the associate wearing a nametag? Yes No Did the associate greet you within 30 seconds of entering the store? Yes No If No, check one: Within 31 seconds to 1 minute Within 1 to 3 minutes Within 3 to 5 minutes More than 5 minutes After 5 minutes I approached someone for assistance Did the associate appeared well-groomed (Men had on ties, Women dressed professionally)? Yes No If No, check all that apply Clothing seemed wrinkled Clothing seemed dirty, stained Clothing torn, had holes Shirt was un-tucked Associate appeared disheveled, unkempt Did the associate seem interested in your needs? Yes No If no, check all that apply Seemed rude or abrupt Seemed rushed or busy Seemed distracted or indifferent Seemed unwilling/uninterested in helping me Did the associate ask specific questions to determine your needs? Yes No Did the associate measure both feet? Yes No When the associate brought out your assortment, did they offer at least 4 other pairs of shoes for you to try on? Yes No If No, how many shoes were offered? Did the associate bring out insoles and put it in a shoe for you to try? Yes No Did the associate put both shoes on for you? Yes No Did the associate check the fit on every shoe? Yes No Did the associate show you a product that specifically met your needs? Yes No Did the associate clearly explain the features and benefits of the product? Yes No Did the associate know the product well enough to answer your questions or found someone else who could help? Yes No If No, check all that apply Did not answer my question Gave vague or confusing answers Gave inaccurate answers Did not give enough information Did not offer to find someone else During the interaction, the associate attempted to sell you accessories that match your selected item? Yes No Did the associate offer that you become a member of the Shoe Club? Yes No Did the associate hand you your receipt stapled to a thank you card? Yes No Did the associate carry the bag around the counter and put the bag in your hand with the thank you card and receipt? Yes No If No, check all that apply Bag was not carried around the corner Bag was not put in hand Did the associate affirm your decision of the selected items? Yes No What is your overall impression of the customer service you received? Check one 5 Exceptional 4 Above Expectations 3 Met Expectations 2 Below Expectations 1 Very disappointed Would you return to Comfort Shoes based on this visit or recommend this location to others? Yes No Why or why not? Is there anything else we should know? TICKET # Survey Software Powered by Loading... close Loading... Close...